Returns

Returns & Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

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Last updated: May 2024

1. Returns

2. Refunds

3. Exchanges

1. returns

If there’s an issue with your product due to a defect (like a misprint, receiving the wrong color or size, or any damage such as holes in the garment), we’re happy to offer a refund or exchange. Simply reach out to us within 30 days of your purchase, and we’ll take care of the rest.

Our team will carefully review your request and work with you to resolve it as quickly as possible. We’ll let you know the next steps, ensuring the process is smooth and hassle-free.

Since each item is custom-made just for you, we’re unable to offer refunds or exchanges for ordering the wrong size, color, or style. However, we’re committed to helping you as much as we can—if you need assistance or have any questions, don’t hesitate to contact us.

Please take a moment to double-check your order details before completing your purchase.

To help you avoid any mix-ups, we’ll also send you an order confirmation email right away. If you spot any errors, don’t worry! Just let us know, and we’ll do our best to fix them before your order is printed.

Please contact us at support@aequel.com

2. refunds

Since each item is custom-made just for you, we’re unable to offer refunds or exchanges for ordering the wrong size, color, or style. However, we’re committed to helping you as much as we can—if you need assistance or have any questions, don’t hesitate to contact us.

For questions please contact us at support@aequel.com

3. exchanges

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@aequel.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!